Digital deliveries
Reports, estimates, supplements and converted files are delivered electronically. There is nothing to return. Please review each delivery when you receive it and contact us promptly if something is wrong.
When we re-produce a report
We may re-produce your report or estimate when you request it. Email us with your order number and what needs to change.
When we refund
If there is an error in a report, your sole remedy is a refund of the fees you paid for that report. We also refund an order we cancel before delivery.
When we do not refund or re-produce
We do not refund or re-produce a report for an incorrect address or for incorrect data provided by you or by a third party.
We rely on third-party imagery, measurement tools and software and on the information you provide. We are not responsible for inaccurate measurements caused by faulty third-party data or by human error, and we recommend physical verification of measurements before you purchase materials or submit a bid.
We cannot guarantee how an insurance carrier responds to an estimate or supplement, so a carrier’s decision is not a reason for a refund.
Prepaid account funds, where offered, are non-refundable.
How refunds are paid
Approved refunds go back to the original payment method. Your bank or card company controls how long the credit takes to post. If you have not seen a refund after a reasonable time, check with your bank, then contact us.
How to ask
Email billing@estimateclaims.com or support@estimateclaims.com with your order number, or call 469-850-0009. See also our Terms of Service.