Digital deliveries
Reports, estimates, supplements and converted files are delivered electronically, so there is nothing to return. Please review each delivery when you receive it and contact us promptly if something looks wrong.
Cancelling an order
You are welcome to cancel an order within 15 minutes of placing it, and we will refund it to your original payment method. The 15 minutes run from the time the order is placed, so please call or text 469-850-0009 or email billing@estimateclaims.com with your order number as soon as you can.
Our reports and estimates go into production right away, so we are unable to offer refunds once 15 minutes have passed.
If a report has a measurement discrepancy
Our reports are built from aerial imagery and metadata supplied by third parties. If you believe a report contains a measurement discrepancy or another error, please email us with your order number and what you found, and we will send you a revised report at no charge. A revised report is our sole remedy for a measurement discrepancy or an error in a report.
Exceptional circumstances
In rare cases we may, at our sole discretion, make an exception. When we do, we credit the amount to your EstimateClaims account as account funds, a prepaid deposit you can use toward your next order. You can see your balance and history in My Account, and your funds are applied automatically at checkout when you are signed in. Account funds are not paid out in cash.
Adding account funds
You can add funds to your account yourself from My Account by paying by card. A top-up can be cancelled for a refund to your original payment method within 15 minutes of paying, as long as you have not spent any of it. After that, top-ups are not refundable, and the funds stay on your account for future orders. Account funds are not paid out in cash.
What we are unable to correct
We do not refund or re-produce a report for an incorrect address or for incorrect data provided by you or by a third party.
We rely on third-party imagery, measurement tools and software and on the information you provide. We are not responsible for inaccurate measurements caused by faulty third-party data or by human error, and we recommend physical verification of measurements before you purchase materials or submit a bid.
We cannot guarantee how an insurance carrier responds to an estimate or supplement, so a carrier’s decision is not a reason for a refund.
How refunds are paid
A refund for an order cancelled within 15 minutes goes back to the original payment method. Your bank or card company controls how long the credit takes to post. If you have not seen it after a reasonable time, please check with your bank, then contact us.
How to reach us
Email billing@estimateclaims.com or support@estimateclaims.com with your order number, or call or text 469-850-0009. See also our Terms of Service.