Who we are
The EstimateClaims website at estimateclaims.com is operated by Digital Aerial Technologies LLC. This policy applies to the website and to the services you order through it. By using the website, you consent to the practices described here.
Information we collect
Information you give us: name, company, email address, phone number, billing and job addresses, claim details such as claim number, date of loss and type of loss, files and photos you upload, order details and messages you send us.
Payment information: card payments are processed by our payment processor. Card details are sent securely to the processor. We receive confirmation of payment and limited details such as the last four digits and card type. We do not store your full card number.
Information collected automatically: like most websites, we and our service providers receive technical information such as IP address, browser type, device, pages viewed and referring page.
How we use information
We use your information to operate the website, take and deliver your orders, process payments, provide customer support, send order-related messages, prevent fraud and abuse, and improve our services. We also use it to tell you about other products or services of ours, and you can opt out of those messages at any time. We may contact you with surveys about our current or potential services.
We keep track of which pages customers visit so we can see which services are most popular. We may use that information to deliver relevant content and advertising.
Who we share it with
We do not sell, rent or lease our customer lists to third parties. We share information with trusted service providers who help us run the business, such as payment processing, email delivery, hosting, analytics, customer support and file delivery. They may use your information only to provide those services to us and must keep it confidential. We may also disclose information when the law requires it or to protect our rights, our customers and others.
Cookies and similar technologies
Cookies are small data files placed on your device when you visit a website. We use them for purposes such as remembering your cart, keeping you signed in, and understanding how the site is used. You can disable cookies in your browser settings, but some features, such as checkout, may not work properly or may be slower.
We may also use web beacons, sometimes called clear gifs or internet tags, in web pages and emails to count visitors, see how people move through the site, and count how many emails were opened or links clicked.
Marketing emails and calls
If you do not want to receive marketing emails from us, click unsubscribe in any marketing email or email unsubscribe@estimateclaims.com. You will still receive messages about your orders. If you give us your phone number, we may contact you about your orders, your account and billing questions. Calls may be monitored or recorded to ensure quality of service.
Your choices and access
On request, we give you access to the information we hold about you, including contact information, order and transaction history, and communications you sent us. You can ask us to correct inaccurate information, or to delete information we are not required to keep, by emailing support@estimateclaims.com. Residents of some states have additional rights under state privacy laws, and we honor those rights as the law requires.
Security
We protect your personal information from unauthorized access, use or disclosure. We keep the information you provide on servers in a controlled, secure environment. When personal information such as a card number is transmitted to other websites, it is protected with encryption such as the Secure Socket Layer (SSL) protocol. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Retention
We keep information for as long as needed to provide our services, meet legal and accounting obligations, resolve disputes and enforce our agreements. Our Terms of Service describe how long we keep backups of purchased materials.
Children
The website is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy to reflect company and customer feedback and changes in the law. If our practices change, we will post the updated policy here with a new date. We encourage you to review it periodically.
Contact us
Questions or concerns about this policy? Email support@estimateclaims.com or call 469-850-0009. If you believe we have not followed this policy, tell us and we will use commercially reasonable efforts to promptly look into it and fix the problem.
Digital Aerial Technologies LLC
estimateclaims.com
Frisco, Texas